frequently asked questions
how long will it take to complete my order?
Most orders take 2 - 5 days to complete however could take longer depending on supply levels and availability. We do offer rush orders when our schedule allows, a rush fee applies.
do you have minimum orders?
Almost never! With all of our products, there is a definite cost savings for larger quantities, however we still offer almost all of our products with no minimum quantities required. We'll work with you to find the most economical solution for your printing needs, but or small.
can you ship my order to me?
Yes, we ship anywhere in Canada.
what payment options do you accept?
We accept cash, cheque, e-transfer, debit, visa, and mastercard. We accept payments through your companies direct deposit systems including OpenInvoice. For questions regarding accounts receivable email us at finance@graphicpress.ca
what if i'm unhappy with my order?
Hey, we're all human here, and sometimes orders just don't come out right. It's super important to double check your proofs when we send them to make sure there are no errors, spelling mistakes, and oopsie daiseys. If even after that something still isn't right, please let us know so we can work with you to make it right.
how do i send you my files?
We accept prefer files to be sent as PDFs, but can accept .ai, .cdr, .jpeg, .png or even as a word or excel file. Check out this handy blog post about more specific details on sending us your files for print: https://www.graphicpress.ca/post/how-to-send-us-your-design-files
do you print photos?
Yes, and no. We will happily print your photos on our glossy stock for you, however it is important to note that we are primarily a commercial printer designed for marketing materials, not a photo printer, so sometimes colours aren't 100% perfectly matched, and quality may not be what you're looking for. If you are a professional photographer looking for a very precise print, we would recommend a photo printer.